Can I get express delivery?

Yes, we offer a “rush” package for urgent orders. This service speeds up the production and delivery process, subject to feasibility depending on the chosen production method and the complexity of the visual.

In the rush package, there’s no need to send off the prototype; once the proof has been approved, the order goes straight into production. This applies to embroidery, weaving, digital print and PVC (under certain conditions).

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or does not correspond to what you have validated, please contact us immediately by email or telephone, specifying your order number. We will investigate your complaint promptly and do everything in our power to rectify the problem.

Keep all packaging and, if possible, take photos of the damage to help us process your claim.

What shipping methods are available?

We offer several shipping options:

  • Colissimo (delivery within 48 hours)
  • TNT and FedEx (express delivery within 24 hours)
  • FedEx International for international shipments
  • Relay points (UPS, DHL, etc.)
  • Pick-up at our Carpentras office

How will I be informed of the progress of my order?

Once your order has been confirmed, we keep you informed at every key stage: 

  • Sending of quotation and artwork, 
  • Confirmation of receipt of signed documents and payment, 
  • Photo visual to be validated 
  • Production launch, 
  • Order dispatch.
  • You will receive e-mail notifications with details and usually a tracking number for the delivery.

Are international deliveries available?

Yes, we ship our personalized key rings all over the world thanks to our reliable logistics partners such as UPS, DHL, La Poste, Colissimo or TNT, depending on the type of order and destination.

As soon as your order is shipped, you’ll receive a tracking number that will enable you to follow your parcel in real time until it’s delivered.
Delivery costs and times may vary depending on the destination.

What are your lead times?

At Remove Before Flight de fabrications vary according to how our key rings are made:

Embroidered key ring: 15 to 18 working days

Woven key rings: 15 to 18 working days

Leather key ring: 18 to 21 working days

Leatherette key ring: 18 to 21 working days

Print key rings: 18 to 21 working days

Soft PVC key ring: 18 to 21 working days

Tarpaulin key ring: 12 to 15 working days

Silicone key ring: 12 to 15 working days