As our flame key rings are 100% personalized, they cannot be returned or exchanged once they have been manufactured. As each product is tailor-made according to the validated elements (proof, quantities, design), we cannot put them back in stock or resell them.
However, in the event of an error on our part or if the product delivered does not conform to the approved proof of delivery, we undertake to find a rapid and appropriate solution: replacement, reproduction or, in certain cases, partial or total reimbursement.
We apply rigorous quality control at every stage of production to ensure that your personalized flame key rings meet your expectations. In the event of a dispute, don’t hesitate to contact us with photos and your order number so we can analyze your case.
