What should I do if my order arrives damaged or incorrect?

If you find that your order of personalized flame key rings is damaged or does not conform to the approved proof, please contact us immediately so that we can process your claim as quickly as possible.

Here are the steps to follow:

• Contact our customer service department by email or telephone, quoting your order number,
• Keep original packaging,
• If possible, take clear photos of any damage or non-conforming parts.

Our team will examine your request as quickly as possible and will do everything in its power to offer you a rapid and appropriate solution: remanufacturing, replacement or commercial gesture, as the case may be.

We attach great importance to customer satisfaction, which is why every order of personalized flame key rings is subject to rigorous quality control right up to the moment it is received.